Minggu, 29 September 2013

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Cette œuvre (�dition reli�) fait partie de la s�rie TREDITION CLASSICS. La maison d'�dition tredition, bas�e � Hambourg, a publi� dans la s�rie TREDITION CLASSICS des ouvrages anciens de plus de deux mill�naires. Ils �taient pour la plupart �puis�s ou uniquement disponible chez les bouquinistes. La s�rie est destin�e � pr�server la litt�rature et � promouvoir la culture. Avec sa s�rie TREDITION CLASSICS, tredition � comme but de mettre � disposition des milliers de classiques de la litt�rature mondiale dans diff�rentes langues et de les diffuser dans le monde entier.

  • Original language: French
  • Dimensions: 9.00" h x 6.00" w x .54" l, .72 pounds
  • Binding: Paperback

About the Author
Maupassant wurde als Sohn einer lothringischen Adelsfamilie am 05.08.1850 auf Schlo� Miromesnil bei Dieppe geboren. Er studierte einige Zeit Jura in Paris, nahm am deutsch-franz�sischen Krieg von 1870-1871 teil und war ab 1871 Beamter in Pariser Ministerien.Flaubertleitete seine literarischen Versuche. Seit 1891 lebte Maupassant in geistiger Umnachtung und starb am 07.07.1893 in Paris.

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4 of 4 people found the following review helpful.
Un Roman d'Haute Normandie
By gaston55
Quels sont les secrets, prudemment gard�s, des personnes avec lesquelles nous partagions une vie? Quels sont les limites, et meme les profondeurs, de notre ignorance et naivet� si bien nourries? Quand le dernier cr�puscule tombe et d�daigne de s'attarder, qu'est-ce qu'il nous restera pour nous mener a bon fin? Sur quoi pourrons nous prodiguer les derniers de nos jours? Voila quelques unes des questions caverneuses qui s'ouvrent b�antes avant ceux qui lisent ce roman. L'h�roine est agr�able a l'exces, mais alors meme qu'on l'aime--et en fait on l'aime jusqu'a la fin--on commence a se demander si elle vraiment a toute sa tete. Est-elle en effet incapable d'�viter quelques unes des horreurs qui l'assaillent? Est-elle l'innocente victime de ceux qui d�cident son sort at qui l'ont cr�� comme elle est? Chose �trange, mais c'est possible que le personnage le plus attachant de ce roman c'est la demeure ancestrale, ou la plupart de l'action a lieu. Plant�e sur une falaise aupres d'Yport, au Pays de Caux en Haute Normandie, elle regarde la mer qu'il pleuve ou qu'il vente, aim�e par ses habitants, mais beaucoup desservie en fin de compte. Pourtant elle conna�t la t�nacit� et la mesure et sa place. Si seulement ceux qui s'abritent derriere ses murs pourraient apprendres de ses lignes, de son bon sens silencieux, de son ordre, de son repos.

1 of 1 people found the following review helpful.
Une histoire qui suit les r�ves et les aspirations d'une ...
By True J
Une histoire qui suit les r�ves et les aspirations d'une jeune femme de 17 ans jusqu'� ce qu'elle vieillisse. De son id�e de l'amour � son envie d'�tre m�re, de ses espoirs tendres aux d�sillusions les plus cruelles.
Jeanne est un personnage attachant qui nous pousse � r�fl�chir sur la vie et ce qu'elle nous offre.

0 of 0 people found the following review helpful.
What some dreams are made of !
By Jean-Claude
Well written as one would expect from such a classical author.
A true to life story and a compelling easy read.
Even though sheltered from needs in terms of parents' love and money, one bad decision can change all of that overnight and shatter one's future.
The story highlights what some women have to endure whilst looking for happiness, including the abuse of a mother's unconditional love for her child.
Happy ending.
Quote " La vie, ca n'est jamais si bon ni si mauvais qu'on croit".

Great value at no cost from Amazon.

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Sabtu, 28 September 2013

[A125.Ebook] Free PDF Trauma and Its Wake, Vol. 2: Traumatic Stress Theory, Research and Intervention (Brunner / Mazel Psychosocial Stress Series, No. 8)From

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First published in 1987. Routledge is an imprint of Taylor & Francis, an informa company.

  • Sales Rank: #2374763 in Books
  • Brand: Brand: Routledge
  • Published on: 1986-10-01
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.00" h x .81" w x 6.00" l, 1.40 pounds
  • Binding: Hardcover
  • 366 pages
Features
  • Used Book in Good Condition

About the Author
Charles R. Figley (Ph.D., Pennsylvania State University) is the Paul Henry Kurzweg, MD Distinguished Chair in Disaster Mental Health at Tulane University and a Professor in the Tulane Graduate School of Social Work. He is also director of the award-winning Traumatology Institute. The Institute was recognized in 2000 as the best program of its kind by the University Continuing Education Association. He is a former Fulbright Fellow and was a Professor in the College of Social Work at Florida State University before moving to Tulane University in July 2008. Dr. Figley is also a psychologist and family therapist and was a Professor of Family Therapy and Psychology at Purdue University (1974-1989). He is founding editor of the Journal of Traumatic Stress and currently editor of the journal Traumatology, published by SAGE Publications. Dr. Figley has written more than 200 scholarly works, including 19 books, most of which have focused on stress, resiliency, and coping. His first book, Stress Disorder Among Vietnam Veterans (1978), focused on combat stress and is credited as helping to establish the modern era of traumatology. In his subsequent books, he has continually expanded his focus to other traumatizing contexts.

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Senin, 23 September 2013

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The Tender Mysteries Series of Inspirational American Historical Romance: After a flood annihilates a wagon train in 1888, eleven female survivors build a life in Hope, Nebraska. RICOCHET, Book Five of the Tender Mysteries Series The Countryside Outside Fremont, Nebraska Was that a woman lying near the river? Or just her clothes? Emile shaded his eyes from the morning sun and leaned back in his saddle. Sitting astride his golden palomino, sixty yards from the Platte River, he saw a brown and white pinto grazing on lush summer grass not far from what looked like a woman's yellow dress lying near the river. * * * August, 1896. After searching for his father's killer for five years, Emile Hausman thinks he's finally found the thieving brute. Just when he's about to get justice, Bonnie enters his life. She's hurt; she's alone...and she doesn't remember who she is. Emile sets aside his need for justice, and, as he nurses the lovely Bonnie back to health, he falls deeply in love. Emile and Bonnie are blissfully happy until horrific secrets from Bonnie's past throw them into a world so dark only true love can ensure their survival. Reviewer Comments: “Ms. Shaff is a gifted writer that always delivers in her stories.” The Romance Studio "Fran Shaff writes with depth and understanding and digs deep into the emotional lives of her characters bringing the reader with her all the way.” A Romance Review “Fran Shaff is a wonderful storyteller, and she knows how to pull her readers immediately into the world of her characters. I like this author’s writing style, and it makes for a fast-paced and entertaining read.” CataRomance

  • Sales Rank: #10568966 in Books
  • Published on: 2013-08-26
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.00" h x .42" w x 6.00" l, .56 pounds
  • Binding: Paperback
  • 184 pages

About the Author
Just about all of us want to get away from the demands of everyday life from time to time. Unfortunately, most of us don’t have the luxury of being able to take off to some new, exciting place whenever we feel the urge--unless we like to read. A book can take us anywhere we’d like to go. For readers who enjoy living vicariously in pastimes or in modern times Fran Shaff provides a great escape in the more than twenty novels she’s published over the years. Fran’s fictional books have won awards from readers, reviewers and fellow authors, and her non-fiction has been acknowledged in this way too. Love is the main focus of all of Fran’s books, whether they’re contemporary or historical, serious or humorous, written for adults or teens. Love between men and women and among friends and families is featured in her books because there is nothing most of us want more than to love and be loved. Happy endings abound, but the journey to reaching that joyful final moment is always a rocky struggle, just the way we want our fiction (even though we could do without the drama in our real lives). Look for new, full-length historical romance novels from Fran Shaff in the ten-book “Tender Mysteries Series,” available now and debuting throughout 2013 and 2014. The first novel in the series “Resurrected” is available as a free download at most Internet bookstores. The series is available in single e-book and two-pack paperback formats. Reviewers say: “Ms. Shaff is a gifted writer that always delivers in her stories.” (The Romance Studio) “I have discovered a great new author in Fran Shaff. She writes with depth and understanding and digs deep into the emotional lives of her characters bringing the reader with her all the way.” (A Romance Review) “Fran Shaff is a wonderful writer whose prose speak with passion from her heart.” (Fallen Angel Reviews) “Ms. Shaff writes about characters that warm your heart and give you a good chuckle as well.” (Coffee Time Romance)

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0 of 0 people found the following review helpful.
The suspense keeps you reading.
By Linda Schutz
This book in the series is just as captivating as the previous four books. Its suspense keeps you reading, and the detail in the writing makes one feel like you are there and part of the story. Fran Shaff is one very gifted writer that puts her whole self in the story, and her detail is beyond words. What a gift she has!

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Selasa, 17 September 2013

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DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE

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This book’s content will be exceptionally helpful to both practitioners and students in all areas of supply chain management, customer service, and marketing, including participants in leading certification programs.

To build a truly customer-centric business, you must integrate, balance, and optimize four sets of relationships: product, customer, service, and process. By doing this, you empower your business to deliver the high-profit solutions your customers really want: personalized packages of products, services, support, education, and consulting.

Customer Service Supply Chain Management offers a complete model and blueprint for achieving these goals. Global supply chain innovators Alexandre Oliveira and Anne Gimeno show how to systematically address key issues ranging from organizational structure, governance, and strategy to day-to-day tactics and operations.

Oliveira and Gimeno help you assess where you stand now, identify gaps and priorities, and move rapidly towards greater effectiveness. They introduce realistic examples, applications, and best practices: all designed to help you translate theory into practice, and practice into profits.

USE CUSTOMER SERVICE SUPPLY CHAIN MANAGEMENT TO:

GROW SALES VOLUME:

  • Increase market share
  • Accelerate revenue cycles
  • Reduce lost sales
  • Support marketing and sales initiatives

IMPROVE CUSTOMER EXPERIENCE:

  • Add customer value
  • Optimize cost to serve
  • Deliver the right service at the right cost

GROW MARGINS:

  • Reduce cost of sales
  • Improve asset management
  • Balance service levels and cost structures

  • Sales Rank: #1784616 in Books
  • Published on: 2014-07-06
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.00" h x .90" w x 6.20" l, .98 pounds
  • Binding: Hardcover
  • 208 pages

From the Author
This book presents the Customer Service Management Model, a dynamic mechanism developed to evaluate the interactions present in the customer service environment. This model considers several interactions:* The balance between customer's service level expectation and the level of service actually hired from a given supplier* The correlation that compares the customer's expectation in relation to the level of service that is to be delivered and the perception about the actual service level* The difference between the official contracted level of service and the process performance actually delivered to the customersTo translate customer needs into a customer-centric business, it is necessary for the relationships between supplier and customer to have the maturity to promote change management and to review the balance of the following forces: product, customer, service and process. Customer-centric strategies offer the best solution based on personalized packages of products, service, support, education, and consulting.Through people it is possible to manage knowledge, triggering the virtuous cycle that creates and sustains the value-added innovative environment that leads the business to its ultimate goal: delivering value to the shareholder. The balance between operational activities and strategic influence represents an organizational challenge because it requires people diversity within a small group of people.The customer service department tends to have few thinkers and innumerable operators. To address this reality, the authors present the Customer Service Balanced Organization Model (CSBO Model), which is basically founded on two pillars: an order-management celland a compliance cell.

About the Author

Alexandre Oliveira is a founding-partner at CEBRALOG (www.cebralog.com), a supply chain consultancy and training company headquartered in Brazil since 2001. Alexandre has also been President of the Brazilian Institute of Supply Chain Professionals (I.B.S.) since 2007. He offers courses for MBA programs at Business School S�o Paulo and is a regular contributor to seminars, conferences, and congresses.

Alexandre began his career at Procter and Gamble, where he gained executive experience in manufacturing, quality assurance, and logistics in assignment in Brazil and in Europe, but for the past 15 years, he has developed his career as consultant. Alexandre has worked as a senior consultant, trainer, and expert advisor for companies such as GE, 3M, Sony, Bayer, Pepsico, Pernod Ricard, Unilever, Avon, Adidas, John Deere, Eaton, Walmart, Motorola, and several others.

Alexandre holds a Bachelor of Arts degree in Chemical Engineering and a Master in Finance degree from the State University of Campinas (Unicamp, Brazil) and a Master of Science (Honors) degree in Logistics and Supply Chain Management from Cranfield’s University School of Management, United Kingdom.

Since 2001, Alexandre has actively influenced logistics thinking in several supply chain organizations. He chaired the Logistics Committee at the American Chamber of Commerce (Amcham, Brazil, 2001– 2004), chaired the Supply Chain Committee at the British Chamber of Commerce (Britcham, Brazil, 2006–2007), and he was Regional Vice-President of former Brazilian Logistics Association (2002–2003). He has lectured in MBA courses since 2004 in top regional universities such as State University of Campinas (Unicamp) and State University of S�o Paulo (USP).

Alexandre has published in the International Journal of Physical Distribution and Logistics Management and coordinates the Operations and Supply Chain Academic group at LinkedIn, which currently has nearly 20,000 members (March 2014).

Anne Gimeno is a founding-partner at CEBRALOG, a supply chain consultancy and training company headquartered in Brazil since 2001. Anne has also been the Managing-Director of the Brazilian Institute of Supply Chain Professionals (I.B.S.) since 2007.

Anne began her career at Procter and Gamble, where she gained executive experience in materials planning, sales, and customer service. For the past 15 years, she has worked as a senior consultant for companies such as GE, 3M, Bayer, Pepsico, Pernod Ricard, and several others.

Anne holds a Bachelor of Arts degree in Chemical Engineering and a Master of Science (Honors) degree in Logistics and Supply Chain Management from Cranfield University’s School of Management, United Kingdom. She served as the director of the former Brazilian Logistics Association (2002–2003).

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Customer Service Supply Chain Management: Models for Achieving Customer Satisfaction, Supply Chain Performance, and Shareholder Value (FT P PDF
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Customer Service Supply Chain Management: Models for Achieving Customer Satisfaction, Supply Chain Performance, and Shareholder Value (FT P PDF
Customer Service Supply Chain Management: Models for Achieving Customer Satisfaction, Supply Chain Performance, and Shareholder Value (FT P PDF

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  • Original language: French
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This inexpensive supplement is especially valuable for students who are uneasy about learning science. It can help them get the most out of their science course by giving them suggestions on note-taking, managing study time, taking tests, and more.

This guide can be used in several ways. Individual students may use this book to enhance their study skills, or instructors may use it as a test or supplement for orientation classes, college seminars, or science courses.

  • Sales Rank: #138088 in Books
  • Brand: Drewes, Frederick W./ Milligan, Kristen L. K., Ph.D.
  • Published on: 2002-05-16
  • Original language: English
  • Number of items: 1
  • Dimensions: 10.80" h x .20" w x 8.50" l, .63 pounds
  • Binding: Paperback
  • 128 pages

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3 of 3 people found the following review helpful.
IMMENSELY HELPFUL
By Teefy
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One Star
By Amazon Customer
Had to have for class

1 of 1 people found the following review helpful.
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By Technology Buff
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